At Careplus Nepal, customer satisfaction is our top priority. We are committed to delivering high-quality herbal supplements, powders, and Ayurvedic oils that meet your health and wellness needs. This Return and Refund Policy explains the procedures, conditions, and timelines for returning products purchased from our website or authorized online stores. Please read this page carefully to understand your rights and obligations when requesting a return, replacement, or refund.

1. General Information

• This policy applies to all Careplus Nepal products, including Moringa Powder, Chia Seeds, Wild Basil Seeds, Herbal Oils, Pain Relief Oils, and dietary supplements.

• By purchasing from Careplus Nepal, you agree to comply with the terms outlined in this Return Policy.

• Returns and refunds are processed only for orders purchased through official Careplus channels, including our website, Daraz, SastoDeal, and authorized resellers.

2. Eligibility for Returns

We want you to be completely satisfied with your purchase. Products may be eligible for return or replacement under the following circumstances:

1. Damaged Products: Items received with visible damage, leakage, or broken packaging.

2. Defective Products: Products with manufacturing defects or quality issues.

3. Incorrect Items: Orders delivered with the wrong product, size, or quantity.

4. Expiry or Shelf-Life Issues: Items received that are expired or nearing expiration.

Please note:

• Returns will not be accepted for products opened, used, or tampered with unless defective.

• Consumables such as powders, capsules, or oils cannot be returned once opened due to hygiene and safety reasons.

3. Return Request Procedure

To initiate a return, follow these steps:

1. Contact our Customer Support Team within 48 hours of delivery via email or phone:

   • Email: support@careplusnepal.com

   • Phone: +977-98XXXXXXX

2. Provide the following details in your request:

   • Order Number or Invoice Number

   • Product Name and Quantity

   • Reason for Return (Damaged, Defective, Wrong Item, etc.)

   • Photographs of the product and packaging (if applicable)

3. Our support team will verify your request and provide return instructions.

4. Return Shipping and Charges

• Returns due to damaged, defective, or wrong products will be eligible for free shipping.

• For other reasons, shipping costs may apply as per company discretion.

• Products must be returned in their original packaging with all accessories, labels, and manuals intact.

• Use secure packaging to avoid further damage during transit. Careplus Nepal will not be responsible for damage occurring during return shipping due to improper packaging.

5. Inspection and Approval

Upon receiving the returned product, our team will inspect it for:

• Product authenticity

• Packaging integrity

• Compliance with hygiene and safety standards

If the returned product meets the criteria, your return, replacement, or refund will be processed within 7–10 business days.

6. Refund Policy

• Approved refunds will be credited to your original payment method (bank transfer, wallet, or card).

• Refund processing may take 3–7 business days depending on your bank or payment provider.

• Shipping fees (if applicable) are non-refundable unless the return is due to a Careplus error.

• Partial refunds may be issued if the returned product is partially used or damaged.

7. Replacement Policy

• If you receive a damaged, defective, or incorrect product, Careplus Nepal will provide a replacement free of charge.

• Replacement requests should be made within 48 hours of delivery.

• The replacement product will be shipped within 3–5 business days after approval.

• We reserve the right to replace the product with a similar variant of equal value if the original is unavailable.

8. Expired Products

• Careplus Nepal ensures that all products are within shelf life at the time of dispatch.

• If you receive a product that is expired or about to expire, contact us immediately.

• We will provide a full refund or replacement for products with invalid expiration dates.

9. Non-Returnable Items

Due to hygiene and safety regulations, the following items cannot be returned once delivered:

• Opened powders, capsules, or herbal supplements

• Opened oils, massage oils, or balms

• Gift packs or promotional bundles once opened

All non-returnable products are clearly labeled at the time of purchase.

10. Damaged or Lost Shipments

• Careplus Nepal is not responsible for packages lost or damaged after they have been delivered to the courier service or confirmed as delivered.

• For any damage or loss during shipping by our courier partners, report the issue within 48 hours of delivery to qualify for a claim.

11. Cancellation Policy

• Orders can be canceled before shipment by contacting our customer support team.

• Once the product is shipped, cancellation will be treated as a return and processed according to the Return Policy.

12. Customer Responsibilities

To ensure smooth return and refund processing, customers must:

• Verify product details before confirming the order

• Inspect products upon delivery and report issues within 48 hours

• Provide complete and accurate information for return requests

• Follow the packaging and shipping guidelines for returns

13. Contact Information

For all return, refund, or replacement inquiries, contact our Careplus Nepal Customer Care Team:

• Email: support@careplusnepal.com

• Phone: +977-98XXXXXXX

• Office Address: Careplus Nepal, Kathmandu, Nepal

Our support team is available Monday to Saturday, 9:00 AM – 6:00 PM.

14. Legal Disclaimer

• Careplus Nepal reserves the right to refuse or reject returns that do not comply with the policy.

• This Return Policy is governed by the laws of Nepal. Any disputes will be addressed under the jurisdiction of Nepalese courts.

• Careplus Nepal is not responsible for indirect, incidental, or consequential losses arising from product returns or usage.

15. Policy Updates

• Careplus Nepal reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

• Any changes will be effective immediately upon posting on our website.

• Continued use of our website or products constitutes acceptance of the updated policy.

Conclusion

At Careplus Nepal, we strive to provide a hassle-free, transparent, and customer-friendly return process. Your health and satisfaction are our top priorities. By following the guidelines outlined in this Return Policy, you can shop confidently, knowing that we are committed to resolving any issues efficiently and fairly.